Compliance
For the EVAG and ELAG compliance is: Adherence to legal requirements, internal corporate policies, ethical principles, and self-imposed values for the protection of the company and its brands.:A company can only be sustainably successful if it acts with integrity, complies with statutory provisions worldwide and stands by its voluntary undertakings and ethical principles. Compliance must be second nature to all Group employees.
The group wide Code of Conduct is basis for all decisions taken in the company and offers guidance for ethical conduct. Other publications of the parent company offer further detailed information and advice.
Our whistlebower system
Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at the EVAG Emder Verkehrs and Automotive Gesellschaft mbH and ELAG Emder Lagerhaus und Automotive GmbH. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it.
Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at the EVAG Emder Verkehrs and Automotive Gesellschaft mbH and ELAG Emder Lagerhaus und Automotive GmbH will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a EVAG Emder Verkehrs and Automotive Gesellschaft mbH or ELAG Emder Lagerhaus und Automotive GmbH employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
* The processing time varies depending on the subject of the procedure.
Find more information on the procedural principles of the Volkswagen Group Complaints Procedure here.
Do you have any concerns or Feedback regarding a service provider by EVAG Emder Verkehrs und Automotive Gesellschaft mbH or ELAG Emder Lagerhaus und Automotive GmbH?
If you have any feedback or complaints about services provided by EVAG Emder Verkehrs and Automotive Gesellschaft mbH or ELAG Emder Lagerhaus und Automotive GmbH, please contact info@evag.com.
We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.
We can access the Whistleblower System through the following channels:
Contact details for the Investigation Office:
Email:io@volkswagen.de
Postal address:
Central Investigation Office
Box 1717
Berliner Ring 2
38436 Wolfsburg, Germany
In person: Please make an appointment in advance by writing an e-mail to io@volkswagen.de.
Online reporting channel
You have the option of using a web-based https://goto.speakup.report/volkwagen You can submit your report in over 65 languages (also anonymously) via a web-based reporting channel.
Voice intake by phone
Dial the phone number for the country that you are located in (Germany: 0800 1818 952) and enter the organizational code 122203. The Investigation Office will receive a transcript of your voice recording. Please find a list with telephone numbers on our website. All phone numbers for the Volkswagen Group Whistelblower System (PDF) worldwide.
SpeakUp App
Scan the QR code and download the app "SpeakUp" by People Intouch (personal devices only). Enter the organizational code 122203, then speak or type your message for us.
Contact details for the ombudspersons:
Internet: https://ombudsmen-of-volkswagen.com/ Experienced external lawyers act as neutral mediators (ombudspersons) for us. As legal counsel, the are tasked with receiving reports about possible infringements of laws, internal rules or other conduct damaging to the Volkswagen Group.
Further information on the Volkswagen Group Whistelblower System, the relevant external reporting channel (if applicable) as well as the respective phone numbers for voice intake and all relevant organizational codes is available on the internet at https://www.volkswagen-group.com/en/our-whistleblower-system-16041.
Do you have further questions?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office. If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body. Furthermore, our local Compliance Officer/responsible function can also be adressed in all matters of the Whistleblower System via compliance@evag.com
More information & downloads
- Code of Conduct for business partner
- Anti-Corruption Guideline
